We cannot be held responsible for errors on the user end - incorrect addresses or failure to accept the delivery. We do not refund orders sent to incorrect addresses.
Once your order has been processed, we can not refund or accept returns.
If however your order comes damaged please contact us on firstname.lastname@example.org. This has to be done within 10 days of receiving the box.
If 10 days have gone by since you received the box, unfortunately we can’t offer you a refund or exchange.
What to do if your item is damaged
If your item is damaged please take a photo of the product and send us an email on email@example.com and we will do our best to come to a solution.
You can cancel your subscription at any time before your next payment is taken (on the 1st of the month). You are unable to cancel any order that has already been processed or dispatched.
Please note, that if you provide wrong or out of date card details - we will continue to try to charge your card up to 6 times until successful. This means that if you update your card details halfway through the month, you will be charged.
Late or missing items
If you haven’t received your box yet, first check your bank account to see that payment has been taken. Secondly please check the Royal Mail tracking number on your account to find the location of your order.
If you’ve done all of this and you still have not received your order yet, please contact us at firstname.lastname@example.org and we will do our best to help.
Your statutory rights
Our Returns Policy does not affect your statutory rights. Please visit the UK Government's website at: www.direct.gov.uk or contact Consumer Direct, the Government funded consumer advice service on 08454 04 05 06 for more information on your statutory rights.